EVENFALL HOME FAQ

 

 

ORDERS

What forms of payment do you accept?

• We accept Apple Pay, and all major credit cards including Visa, Mastercard, American Express, Discover. PAYPAL tbd

 

How long does it take to process my order?

• We aim to process your order within 2 business days and ship it within 72 hours. Orders are shipped Monday through Friday, excluding holidays.

 

Can I change an order after I place it?

• We can’t guarantee it. However, if you need to make a change to an order, please email hello@evenfallhome.com immediately and request changes.  We will do our best to update your order before it ships.

 

 

SHIPPING

What are your Shipping charges?

• TBD
• Overall statement re: free ground shipping over a specific threshold.
• Bullet for cost for each tier (ground, priority, etc.)

 

Where do you ship? 

• We ship to all 50 states in the U.S. If you would like to ship internationally, please contact us at hello@evenfallhome.com with your name, shipping address, phone, product names and quantities. We will provide a quote for shipping only – recipient will be responsible for paying duties and taxes on the package.

 

How can I check the status of my order?

• Once your order ships, you will receive a confirmation email with carrier and tracking number. If you have not received an order confirmation or shipping notice, please check your spam. If you are still unable to locate the tracking number, please email us at hello@evenfallhome.com.

 

When will my order ship?

• We aim to process your order within 2 business days and ship it within 72 hours. Orders are shipped Monday through Friday, excluding holidays.

 

 

Can I expedite my order?

• Tbd

 

How do I recycle the packaging?

• Tbd instructions per piece

 

What do I do if my item is lost in transit?

• Email us at hello@evenfallhome.com and we will get back to you right away.

 

 

RETURNS

What is your return policy?

• If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 30 days. Returns of unwashed and unused textiles will be refunded in the original method of payment. You must postmark your items for return within 30 days of delivery receipt to be eligible for a refund.
• Please see our complete return policy here
• Shipping and Handling fees are non-refundable.

 

How do I make a return?

• We’re sorry you did not love it! Send us an email at hello@evenfallhome.com to initiate a return.

 

May I exchange a gift?

• Unfortunately, we are not able to process exchanges. Please initiate a return and we will issue a store credit once we have received the items.  Email us at hello@evenfallhome.com to initiate a return.

 

What are charges for return shipping?

 

What do you do with returned bedding?

 

 

GIFTS

I would like to send a gift – can I create a customized gift message or receipt?

 

Can I buy a gift card?

 

 

PRODUCTS

WHY HEMP?

• Hemp Facts = Hemp page links

 

HEMP CARE INSTRUCTIONS

 

Where are your products made?

 

Are you Fair Trade Certified?

 

What is Oeko-Tex certification?

 

Do you offer swatches?