EVENFALL HOME FAQ

ORDERS

What forms of payment do you accept?

• We accept Apple Pay, and all major credit cards including Visa, Mastercard, American Express, Discover. PAYPAL

How long does it take to process my order?

• We aim to process and ship your order within 2 business days. Orders are shipped Monday through Thursday, excluding holidays.

Can I change an order after I place it?

• We can’t guarantee it. However, if you need to make a change to an order, please email hello@evenfallhome.com immediately and request changes.  We will do our best to update your order before it ships.

SHIPPING

What are your Shipping charges?

• Our Shipping charges are variable and based on weight and type of service selected (economy, standard or express). We do offer free economy shipping on orders over $250.
• Swatches - Shipping for fabric swatches is free.

Where do you ship? 

• We ship to all 50 states in the U.S. If you would like to ship internationally, please contact us at hello@evenfallhome.com with your name, shipping address, phone, product names and quantities. We will provide a quote for shipping only – recipient will be responsible for paying duties and taxes on the package.

How can I check the status of my order?

• Once your order ships, you will receive a confirmation email with carrier and tracking number. If you have not received an order confirmation or shipping notice, please check your spam. If you are still unable to locate the tracking number, please email us at hello@evenfallhome.com.

When will my order ship?

• We aim to process your order within 2 business days and ship it within 72 hours. Orders are shipped Monday through Thursday, excluding holidays.

What do I do if my item is lost in transit?

• Email us at hello@evenfallhome.com and we will get back to you right away.

 

RETURNS

What is your return policy?

• We hope you love your Evenfall order, but if you are unsatisfied with your purchase for any reason, we are happy to accept returns within 30 days. Returns of unwashed and unused textiles will be refunded in the original method of payment. You must postmark your items for return within 30 days of delivery receipt to be eligible for a refund.
• Please see our complete return policy here
• Shipping and Handling fees are non-refundable.
• An $8 restocking fee will be applied to your credit.

How do I make a return?

• Send us an email at hello@evenfallhome.com to initiate a return.

May I exchange a gift?

• Unfortunately, we are not able to process exchanges. Please initiate a return and we will issue a store credit once we have received the items.  Email us at hello@evenfallhome.com to initiate a return.

PRODUCTS

Do you offer Gift Cards?

• Yes, gift cards in several denominations are available here. If you would like to request a different amount, please write to us at hello@evenfallhome.com.
  

Where are your products made?

• Evenfall goods are woven, sewn, dyed and finished in Portugal or India. Some of these products have been over-dyed in the Pacific Northwest using natural plant dyes, grown in Oregon.

What is OEKO-TEX Certification?

• If a textile article carries the STANDARD 100 label, you can be certain that every component of this article, i.e. every thread, button and other accessories, has been tested for harmful substances and that the article therefore is harmless for human health. The test is conducted by our independent OEKO-TEX® partner institutes on the basis of our extensive OEKO-TEX® criteria catalog. In the test they take into account numerous regulated and non-regulated substances, which may be harmful to human health. In many cases the limit values for the STANDARD 100 go beyond national and international requirements. The criteria catalog is updated at least once a year and expanded with new scientific knowledge or statutory requirements. Read more at oeko-tex.com.